TB Script In Hindi:
TB Script In Hindi
Opening - Namaskaar National T.B and Hepatitis helpline mein aapaka svaagat hai. main << >> aapakee kis prakar sahaayata kar sakata hoon?
Nischint rahe es sambandh me apki poori saheta ki jayegi.
Kya isase pahale main aapase aapake baare mein kuchh saamaany jaanakaaree poochh sakata hoon.
Kya mai apki patient ID/Nikshay ID jaan sakta hau (If Patient’s call)
kya main main aapaka naam jaan sakata hun?
kya main aapake raajy aur jile (state/District) ka naam jaan sakata hoon?
Hold Script :- kya main aapakee call ko 1 mint ke liye hold par rakh sakata hoon taaki main jaanch kar sakoon aur aapako aavashyak jaanakaaree pradaan kar sakoon?
Un hold Script : - hold par rahane ke lie dhanyavaad sir,
Long hold script :- hold par rahane ke liye dhanyavaad sir, asuvidha ke lie mujhe bahut khed hai kyonki aapake dvaara aavashyak jaanakaaree ko punah praapt karane mein adhik samay laga hai
Grievance Registration sir mujhe khed hai ki aapane is tarah kee samasya ka saamana kiya hai, main is Vishay ke baare mein shikaayat darj karana chaahata hoon, kya main aapase kuchh sambandhit jaanakaaree poochh sakata hoon
Further assistance:- kaya mai isake alaava aapakee koee aur sahaayata kar sakata hoo?
An important Information:- Sir/Ma'am, aapse anurodh hai ki Google Play Store se TB Mukt Bharat App download karein. Is app ke madhyam se aapko roz TB ki dawa lene ka reminder milega. Saath hi, aap apne ilaaj, khadya samagri (Poshan Tokri/Potli) ke vitran aur anya zaruri jaankari bhi isi app ke madhyam se prapt kar sakte hain.
Closing script:- National T.B and Hepatitis helpaline par call karane ke liye dhanyavaad. aapaka din shubh ho.
TB Script In English
Opening:- Welcome to National T.B and Hepatitis helpline .My name is <<Agent Name>> How may I help you?
Probing Necessary information:- Sure Sir, I will definitely help you with your query but before that I may I ask you some general information about you.
Mandatory Details:- Sir Please help me with your Mobile Number, Name, Category, Nikshay Id (Patient) / HF id (Private) / Nikshay User Id (Public)
State, District, Gender, Age
Thank you for providing the information Sir, please let me know how can I help you
Hold Protocol Can I place your call on hold for few moments so that I can check and provide the required information to you?
Unhold script you for being on hold sir, In case of long hold (Thank you for being on hold Sir, I am very sorry for the inconvenience as it has taken a longer time to retrieve the information required by you)
Grievance Registration Sir I am regret to listen that you have faced such issue, I would like to register the grievance about this issue, can I ask you some related information please?
Further assistance Is there anything else I can help you with Sir?
An important Information : Sir/Ma'am, you are requested to download the TB Mukt Bharat App, available on the Google Play Store.
Through this app, you will receive daily reminders to take your TB medicines. You can also access information about your treatment, the distribution of nutritional support (Nutrition Basket/Poshan Potli), and other important updates through the app.
Closing script Thank you for calling National T.B and Hepatitis helpline. Have a nice day.