TB Script In Hindi:
Opening - Namaskaar National T.B and Hepatitis helpline mein aapaka svaagat hai. main << >> aapakee kaise sahaayata kar sakata hoon?
main aapake prashn mein aapakee sahaayata avashy karoonga lekin isase pahale main aapase aapake baare mein kuchh saamaany jaanakaaree poochh sakata hoon.
kya main aapaka mobile number jaan sakata hoon?
kya main main aapaka naam jaan sakata hun?
kya main aapake raajy ka naam jaan sakata hoon?
kya main aapake jile(district) ka naam jaan sakata hoon?
kya main aapakee Nikshay Id jaan sakata hoon?kya main aapakee age(umr) jaan sakata hoon?
Hold Script :- kya main aapakee call ko 1 mint ke liye hold par rakh sakata hoon taaki main jaanch kar sakoon aur aapako aavashyak jaanakaaree pradaan kar sakoon?
Un hold Script : - hold par rahane ke lie dhanyavaad sir,
Long hold script :- hold par rahane ke liye dhanyavaad sir, asuvidha ke lie mujhe bahut khed hai kyonki aapake dvaara aavashyak jaanakaaree ko punah praapt karane mein adhik samay laga hai
Grievance Registration sir mujhe khed hai ki aapane is tarah kee samasya ka saamana kiya hai, main is Vishay ke baare mein shikaayat darj karana chaahata hoon, kya main aapase kuchh sambandhit jaanakaaree poochh sakata hoon
Further assistance:- kaya mai isake alaava aapakee koee aur sahaayata kar sakata hoo?
Closing script:- National T.B and Hepatitis helpaline par call karane ke liye dhanyavaad. aapaka din shubh ho.
TB Script In English
Opening:- Welcome to National T.B and Hepatitis helpline .My name is <<Agent Name>> How may I help you?
Probing Necessary information:- Sure Sir, I will definitely help you with your query but before that I may I ask you some general information about you.
Mandatory Details:- Sir Please help me with your Mobile Number, Name, Category, Nikshay Id (Patient) / HF id (Private) / Nikshay User Id (Public)
State, District, Gender, Age
Thank you for providing the information Sir, please let me know how can I help you
Hold Protocol Can I place your call on hold for few moments so that I can check and provide the required information to you?
Unhold script you for being on hold sir, In case of long hold (Thank you for being on hold Sir, I am very sorry for the inconvenience as it has taken a longer time to retrieve the information required by you)
Grievance Registration Sir I am regret to listen that you have faced such issue, I would like to register the grievance about this issue, can I ask you some related information please?
Further assistance Is there anything else I can help you with Sir?
Closing script Thank you for calling National T.B and Hepatitis helpline. Have a nice day.